Rates
Villa rental rates quoted on samuiholidayvilla.com, samuiholidayvilla.co.uk or any of its affiliated sites are in British pounds and are quoted on a daily or weekly rate, unless otherwise specified.

Rates quoted allow for maximum occupancy of 4 persons if renting the 2-bed villa or 6 persons if renting the 2-bed villa and 1-bed apartment. Only those persons specified on the booking form may reside at the property as guests. Please notify us as soon as possible of any changes. The cost of electricity, water, cleaning and gardening supplies, local taxes are included in the rental rates, unless otherwise specified.

Additional charges
All additional charges agreed upon must be settled before departure.

Rates do not include airport transfer, baggage handling, gratuities, telephone, car rental, satellite TV, food, soft drinks and/or liquor, any personal items and expenses, laundry and any excessive/deep cleaning required upon departure (such as upholstery shampooing, etc).
Linen and towels are included in the villa.

Payment
Currency: All rental rates are in British pounds, however, in case of payment made locally, the Thailand regulations require that all charges are made in Thai Baht converted at the rate of exchange applied by Bank of Thailand on the day of the debit. Many banks that exchange currency are located within a short distance of the villa.

Initial Deposit
An initial non-refundable deposit of 40% must be received before a confirmation can be issued. No confirmation will be issued until funds have been received and accepted. If funds are not received within 7 banking days the reservation shall be deemed to have been cancelled. Credit/debit cards cannot be accepted.

Balance Payment
Final payment of the remaining balance must be paid 8 weeks prior to arrival. Should payment be due to be paid on site upon arrival Travellers Cheques, credit card withdrawals or cash exchange transactions can easily be accomplished at any Currency Exchange Counter at Bangkok Airport when you arrive (they have the most favourable exchange rates) or locally. Failure to make the final payment on this basis will make reservation subject to automatic cancellation.

If the booking is made within 8 weeks of the arrival date, 100% of the cost of the Villa rental shall be due at the time of booking, unless otherwise specified.

Credit/debit cards cannot be accepted.

Arrival & Departure Times
Check-in time is after 2:00pm, and checkout time is prior to 11am, unless otherwise agreed to in writing. Guests are responsible to inform of your flight arrival/departure times if airport transfer is requested.

Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves.

Cancellation of reservation
If it becomes necessary to cancel all or any part of the booking, we must be notified in writing or via email. The cancellation will take effect from the day the written confirmation or email is received. If the cancellation is made prior to 8 weeks before departure, the cancellation charge will be the full deposit paid.

If the cancellation is made after 8 weeks before departure and the full balance has been made, the cancellation charge will be the full charge of the rental.

Depending on the reason for the cancellation, you may be able to reclaim the above cancellation charges under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

The above cancellation charges also apply if Samuiholidayvilla cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply.

Any change to the original reservation is subject to the approval of Samuiholidayvilla management.

Alteration and cancellation by Samuiholidayvilla
Though it is unlikely that Samuiholidayvilla will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date.

If the properties are damaged or rendered unusable or for any reason beyond our control or due to unexpected circumstances we are unable to provide you with the Villa, Samuiholidayvilla or any of its affiliated sites or the villas owners/management shall reserve the right to cancel the reservation.

However, should guests agree, Samuiholidayvilla will endeavour to locate an alternative property for the period required. If this is not possible, or you do not wish to be transferred, the villas owners/management will cancel the booking and refund you in full.
Samuiholidayvilla or any of its affiliated sites shall not be liable for any further obligations or claims by the client.

Registered guests
The number of people staying at the property must not exceed the maximum capacity indicated by you in the Samuiholidayvilla or any of its affiliated sites booking form, except in the case of infants (under two years old), or unless specifically agreed with the villa owner(s) or management company. Should the owner or a management company representative find that the number of people staying at the property exceeds that on the booking form, additional guests will be subject to a per person, per day surcharge or may be asked to vacate.

Sorry, no pets are allowed.

Security deposit
A security deposit of £500 (cash only) is required with the payment of the balance. This is to cover the cost of any damage or breakages during the rental period of the Villa or their contents. This amount will be returned to you at the time of departure, less any such costs.

Insurance
As deposits and rental payments may not be refundable after a reservation has been confirmed, you should consider travel insurance to cover the loss of money paid to the villa in case of cancellation of your journey.

Samuiholidayvilla or any of its affiliated sites or the villas owners or management company are not responsible and are held harmless by you and your party against any and all claims including any accidents related to the use of the Villa facilities or locally procured third party services such as, but not limited to, watercraft, water sports, jeep or motorbike rental.

Samuiholidayvilla or any of its affiliated sites or the villas owners or management company shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside Samuiholidayvilla or any of its affiliated sites or the villas owner(s) or management company 's control such as civil disturbances, fires, floods, severe weather, power outages, acts of God, acts of Government etc.

By acceptance of this contract it is assumed by Samuiholidayvilla or any of its affiliated sites or the villas owner(s) or management company that this requirement has and will be complied with in full.

Liability release
Under no circumstances shall Samuiholidayvilla manaement or owners or any of its affiliated sites be responsible for any loss, expense, damage, claim or injury either directly or indirectly, consequential or otherwise whatsoever, however caused or incurred, whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodation as described or substituted, or by reason of military action, revolution or acts of God, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or accommodation herein or as substituted.

If any accommodation and/or services are substituted, Samuiholidayvilla or any of its affiliated sites will act at all times in good faith and use its best efforts to substitute with accommodations and/or services of a type comparable to or better than those originally contracted. Samuiholidayvilla or any of its affiliated sites, at its sole and unfettered discretion, reserves the right to refuse or discontinue service to any person(s) and/or to rescind any contract for accommodations or guest services.

Complaints
Samuiholidayvilla or any of its affiliated sites accepts no responsibility for the following:

any modifications made to the villa that are not mentioned on the webpage or anywhere else
the breakdown of the supply of water, or electricity, or swimming pool filtration systems
However, shall you contact us during such problem, we will use our best endeavours to arrange for any such problems to be solved quickly. The Villa Manager must be notified of any complaints within 24 hours of the occurrence giving rise to the complaint.
Should a problem remain unsolved please make a complaint in writing to the villas owner(s) or management company within 14 days of the completion of the rental period. If the Villa is vacated before the end of the rental period without mutual agreement this may result in the loss of all rights to compensation.

No claim can be done after the villa has been vacated without having made a notification at the time of the problem occurrence to the villas owner(s) or the management company.

No picture nor video are applicable for claim if neither a representative of the villas owner(s) or the management company are present at the time the pictures or the video are taken.

Conduct & behaviour
The person paying the deposit amount for the villa rental is responsible for the correct and appropriate behaviour of the guests staying at the Villa. Should any member of the party not behave in such a manner, the villas owner(s) or the management company may at their absolute discretion ask the offending guest or guests to vacate the Villa forthwith.

Valuables
It is strongly recommended that safes are used to store items such as passports, cash, traveller's cheques etc.
Any valuables left at the property are the guests sole responsibility. Neither the owners nor the staff can be hold responsible for any loss or damage of personal property.

Due care of the facilities
As part of this agreement and as all villas are privately owned, Guests are required to take due care when residing at the villas and especially children playing in the garden, near or in the entrance, the road, the plunge pool, the beach including the sea.

Handling of furniture, crockery and other artefact shall be done with the maximum care. The villa staff is there to help if necessary.
 
Guests are reminded not to enter the Villa wet or to run around the plunge pool as the floors can be slippery. Damage or injury arising shall not be the responsibility of the villas owners/management in any way whatsoever. Children must be supervised when using the pool or playing on the terrace areas.

Applicable law
These conditions and any contract to which they apply are governed in all respects by the laws of Thailand and the Thai courts only shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.
AGREEMENT

I / We agree to the above conditions and do hereby agree to the application of the above Terms and Conditions to our reservation.